Front Desk Agent — Create Memorable Guest Experiences

Hyatt Hotels Corporation; Galloway Township (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Hyatt Place Madison/Downtown in Madison, WI and Hotel Saint Augustine in Houston, TX are seeking Front Desk Agents to join our hospitality team. You will be the first point of contact, greeting guests, processing check-ins and check-outs, managing reservations, and providing accurate information on services and local attractions.

We value friendly, professional communication, proficiency with hotel management software, and the ability to multitask in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Proficiency with hotel management software.
• Ability to multitask in a fast-paced environment.
• Open availability including evenings, weekends and holidays.

Responsibilities

• Greet guests warmly upon arrival and provide a seamless check-in/check-out process.
• Verify guest identification and reservation details accurately.
• Manage incoming reservations, update guest profiles, and handle changes or cancellations as needed.
• Answer phone calls and respond to guest inquiries regarding hotel services, amenities, local attractions, and promotions.
• Process forms of payment and accurately handle cash and billing transactions.
• Maintain accurate guest records and prepare daily reports as required.
• Provide guest services, including answering questions about the property and local area.
• Address and resolve guest complaints or issues promptly by coordinating with other departments.
• Upsell additional hotel services and amenities to enhance the guest experience.
• Ensure the front desk area remains organized and presentable at all times.
• Comply with Hyatt policies, standards, and safety procedures to maintain a secure and efficient working environment.
• Work closely with other departments (e.g., housekeeping, maintenance) to ensure guest satisfaction.
• Assist in other front office tasks as needed.

Skills

Verbal communication

Written communication

Multitasking

Flexibility

Tools

Hotel management software

Job description

Hyatt Place Madison/Downtown in Madison, WI and Hotel Saint Augustine in Houston, TX are seeking Front Desk Agents to join our hospitality team. You will be the first point of contact, greeting guests, processing check-ins and check-outs, managing reservations, and providing accurate information on services and local attractions.

We value friendly, professional communication, proficiency with hotel management software, and the ability to multitask in a fast-paced environment.