Front Desk Guest Services Pro - Hotel Discounts

PM New Logo; Baltimore (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Competitive pay

Job summary

Hilton BWI Baltimore in Linthicum, MD is seeking friendly Guest Service Agents to join our front desk team. You will greet guests, check in/out, and create a welcoming atmosphere that reflects our hospitality standards.

You will also share knowledge about local restaurants, events and attractions, handle cash and hotel systems, and maintain professional, efficient service in a fast-paced environment. Flexible scheduling including nights, weekends and holidays is required.

Qualifications

• High School diploma or equivalent required.
• 3–6 months of related front desk experience preferred.
• Must be a people-person with strong communication and hospitality skills.

Responsibilities

• Provide excellent guest service from check-in to check-out.
• Share knowledge about local restaurants, events, and attractions.
• Handle cash and operate hotel systems with accuracy and efficiency.
• Maintain professional and courteous communication in a fast-paced environment.

Skills

Customer service

Communication

Cash handling

Hospitality

Education

High School diploma or equivalent

Tools

Property management systems

Databases

Computers

Job description

Hilton BWI Baltimore in Linthicum, MD is seeking friendly Guest Service Agents to join our front desk team. You will greet guests, check in/out, and create a welcoming atmosphere that reflects our hospitality standards.

You will also share knowledge about local restaurants, events and attractions, handle cash and hotel systems, and maintain professional, efficient service in a fast-paced environment. Flexible scheduling including nights, weekends and holidays is required.