Guest Experience Front Desk Agent

Remington Hospitality; Linthicum (MD); On-site; USD 21,000 - 25,000; Full time

Job summary

Hilton Garden Inn BWI Airport in Linthicum, Maryland is seeking a Front Desk Associate to warmly greet guests, check them in and out, assist with pre-registration and reservations, and accurately post charges. The role requires handling cash and maintaining knowledge of the front desk system.

The position supports a flexible schedule, teamwork, and a strong work ethic to deliver exceptional guest experiences in a busy hotel environment near BWI Airport.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

High work ethic

Team player

Flexibility

Tools

Front Office system

Job description

Hilton Garden Inn BWI Airport in Linthicum, Maryland is seeking a Front Desk Associate to warmly greet guests, check them in and out, assist with pre-registration and reservations, and accurately post charges. The role requires handling cash and maintaining knowledge of the front desk system.

The position supports a flexible schedule, teamwork, and a strong work ethic to deliver exceptional guest experiences in a busy hotel environment near BWI Airport.