Front Desk Guest Experience Associate – Benefits Included

Sheraton Pittsburgh Station Square; Pittsburgh (Allegheny County); In loco; USD 19.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Health insurance

Paid time off

Room discounts

Employee discounts

Descrizione del lavoro

Driftwood Hospitality Management is seeking a Front Desk Clerk to greet guests, check them in/out, and ensure a memorable stay at our property. You will input guest data, manage payments, and provide information on local attractions and outlets.

The role requires courteous English communication, strong math skills, and the ability to stand for long periods; shifts vary due to 24/7 operation. Benefits and a team-focused environment are available.

Competenze

• High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Ability to read, listen and communicate effectively in English.

Mansioni

• Greet guests warmly and register them efficiently.
• Input and retrieve guest information using a computer system.
• Handle payments, balance house banks, and post charges to rooms.
• Answer phones and relay messages to guests.
• Close guest accounts at checkout and ensure guest satisfaction.
• Resolve guest concerns following established guidelines.

Conoscenze

Customer service

Cash handling

English communication

Computer literacy

Formazione

High school diploma preferred

Strumenti

Cash register / POS

Descrizione del lavoro

Driftwood Hospitality Management is seeking a Front Desk Clerk to greet guests, check them in/out, and ensure a memorable stay at our property. You will input guest data, manage payments, and provide information on local attractions and outlets.

The role requires courteous English communication, strong math skills, and the ability to stand for long periods; shifts vary due to 24/7 operation. Benefits and a team-focused environment are available.