Front Desk Guest Experience Associate

Hyatt Regency Newport Beach West; Newport Beach (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Hyatt Regency Newport Beach West is seeking friendly Front Office associates to greet guests, register them, and coordinate hotel communications.

You will handle payments, respond to inquiries, and support a smooth guest experience. The role requires strong communication, teamwork, and the ability to work mornings, afternoons, weekends, and holidays. Opera and Colleague Advantage experience is a plus.

Qualifications

• Must be available to work morning and afternoon shifts including weekends and holidays
• Must be proficient in computers (Opera, Colleague Advantage, Microsoft Office, etc.)
• Previous experience with Opera and Colleague Advantage is an asset
• Great verbal and written communication skills
• Must have previous customer service experience
• Must be able to adapt and work in a diverse culture and environment
• Must have proven experience in making quick and efficient decisions
• Knowledge of a second language is an asset
• Guest Reservations assistance required

Responsibilities

• Handle guest registration and hotel communication
• Process payments and assist with guest inquiries
• Provide excellent guest experience and greeting at the front desk

Skills

Great communication skills

Customer service experience

Make quick and efficient decisions

Second language knowledge

Tools

Opera

Colleague Advantage

Microsoft Office

Job description

Hyatt Regency Newport Beach West is seeking friendly Front Office associates to greet guests, register them, and coordinate hotel communications.

You will handle payments, respond to inquiries, and support a smooth guest experience. The role requires strong communication, teamwork, and the ability to work mornings, afternoons, weekends, and holidays. Opera and Colleague Advantage experience is a plus.