Front Office Agent

Hyatt Regency Newport Beach West; Newport Beach (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Hyatt Regency Newport Beach West is seeking friendly Front Office associates to greet guests, register them, and coordinate hotel communications.

You will handle payments, respond to inquiries, and support a smooth guest experience. The role requires strong communication, teamwork, and the ability to work mornings, afternoons, weekends, and holidays. Opera and Colleague Advantage experience is a plus.

Qualifications

• Must be available to work morning and afternoon shifts including weekends and holidays
• Must be proficient in computers (Opera, Colleague Advantage, Microsoft Office, etc.)
• Previous experience with Opera and Colleague Advantage is an asset
• Great verbal and written communication skills
• Must have previous customer service experience
• Must be able to adapt and work in a diverse culture and environment
• Must have proven experience in making quick and efficient decisions
• Knowledge of a second language is an asset
• Guest Reservations assistance required

Responsibilities

• Handle guest registration and hotel communication
• Process payments and assist with guest inquiries
• Provide excellent guest experience and greeting at the front desk

Skills

Great communication skills

Customer service experience

Make quick and efficient decisions

Second language knowledge

Tools

Opera

Colleague Advantage

Microsoft Office

Job description

Front Office associates are the first and last to meet our guests and we need to make a great impression. Hyatt Regency John Wayne Airport Newport Beach is looking for associates that will deliver that great impression. Associates are responsible for the guest registration process and hotel communication. Other duties include processing forms of payment and responding to guest inquires. This important role is responsible and has a direct impact for creating the guest experience. If you have great communication skills and love customer service, then we would like to hear from you.

The following qualifications are preferred:

• Must be available to work morning and afternoon shifts including weekends and holidays
• Must be proficient in computers (Opera, Colleague Advantage, Microsoft Office, etc.)
• Previous experience with Opera and Colleague Advantage is an asset
• Great verbal and written communication skills
• Must have previous customer service experience
• Must be able to adapt and work in a diverse culture and environment
• Must have proven experience in making quick and efficient decisions
• Knowledge of a second language is an asset
• Guest Reservations assistance required

Hyatt Regency Newport Beach West is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Source: Hospitality Online