Front Desk & Guest Services Champion

Newport Harbor Island Resort; Newport (RI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Newport Harbor Island Resort in Newport, Rhode Island seeks a Front Desk Agent to greet guests, manage check-ins and check-outs, and provide information about facilities and local attractions.

The ideal candidate has cash handling experience, excellent communication, solid computer skills, and the ability to multitask in a fast-paced environment, with flexibility for weekends and holidays. Training and growth opportunities are available.

Qualifications

• Cash handling experience required.
• Excellent communication skills.
• Strong computer skills and accuracy.
• Flexible hours including weekends and holidays.
• Customer service experience preferred.

Responsibilities

• Greet and welcome guests with a warm attitude, creating a positive first impression.
• Efficiently manage check-in and check-out procedures with accuracy.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests.
• Maintain cleanliness and organization of the front desk area.
• Assist with reservations and related administrative tasks.

Skills

Cash handling

Communication

Computer skills

Flexible hours

Problem solving

Multitasking

Customer service

Hotel operations knowledge

Education

High school diploma or equivalent

Job description

Newport Harbor Island Resort in Newport, Rhode Island seeks a Front Desk Agent to greet guests, manage check-ins and check-outs, and provide information about facilities and local attractions.

The ideal candidate has cash handling experience, excellent communication, solid computer skills, and the ability to multitask in a fast-paced environment, with flexibility for weekends and holidays. Training and growth opportunities are available.