Guest Services Concierge (Front Desk)

Mr C. Hotels; Costa Mesa, Northern (CA, KY); Hybrid; USD 33,000 - 44,000; Full time

Job summary

Hilton Orange County/Costa Mesa is seeking a Front Desk Agent to warmly greet guests, check them in and out, and assist with pre-registration and reservations. You will handle charges promptly and accurately, maintaining fluency with the Front Office system and room blocks as needed.

The role requires strong teamwork, the ability to work various shifts including nights and weekends, and excellent communication skills to ensure guest satisfaction throughout their stay.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing and walking throughout the workday.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests.
• Review any reservations with special requests and work to block rooms accordingly.

Skills

Guest services

Cash handling

Reservations

Team player

Job description

Hilton Orange County/Costa Mesa is seeking a Front Desk Agent to warmly greet guests, check them in and out, and assist with pre-registration and reservations. You will handle charges promptly and accurately, maintaining fluency with the Front Office system and room blocks as needed.

The role requires strong teamwork, the ability to work various shifts including nights and weekends, and excellent communication skills to ensure guest satisfaction throughout their stay.