Overnight Front Desk & Guest Services Associate

Travel + Leisure Co.; Windsor (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Wellness program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests and help ensure memorable vacations from registration through checkout.

You will assist with reservations, provide rate quotes, and guide guests about resort amenities and local attractions. Essential duties include handling cash and card transactions, balancing receipts, and resolving guest inquiries with a helpful, professional attitude in a fast-paced environment.

Qualifications

• Excellent communication skills with the ability to read, write and understand English.
• Professional appearance and a positive, can-do attitude.
• Ability to multitask and work in a fast paced environment.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to solve problems with minimal supervision.

Responsibilities

• Register guests and assist from check-in to checkout.
• Issue unit keys and provide information about the resort and area attractions.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts and perform bucket checks.
• Complete all check-out procedures and verify charges in guest folios.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns promptly and thoroughly.

Skills

Customer service

Cash handling

Multitasking

Communication skills

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests and help ensure memorable vacations from registration through checkout.

You will assist with reservations, provide rate quotes, and guide guests about resort amenities and local attractions. Essential duties include handling cash and card transactions, balancing receipts, and resolving guest inquiries with a helpful, professional attitude in a fast-paced environment.