Guest Experience Concierge (Front Desk)

Margaritaville Hotel Nashville; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Margaritaville Hotel Nashville is seeking a friendly Front Desk Agent to welcome guests from check-in to check-out. You will handle reservations, process payments, answer questions about local attractions, and coordinate with housekeeping and other departments to ensure a smooth stay.

The ideal candidate has hospitality or customer service experience, strong communication skills, and comfort with hotel systems.

Qualifications

• Previous hotel, front desk, hospitality, customer service, or cash-handling experience is preferred.
• Strong communication and customer service skills.
• Comfortable using computers and learning hotel systems and technology.
• Able to stay calm, organized, and helpful in a fast-paced environment.

Responsibilities

• Greet guests with a warm, friendly attitude and check them in/out efficiently.
• Process reservations, room changes, cancellations, and guest requests.
• Handle payments, post charges, and assist with billing questions.
• Coordinate with housekeeping and other departments to fulfill guest needs.

Skills

Customer service

Communication

Cash handling

Problem solving

Hospitality software

Education

High school diploma or GED preferred

Tools

Hotel systems

Job description

Margaritaville Hotel Nashville is seeking a friendly Front Desk Agent to welcome guests from check-in to check-out. You will handle reservations, process payments, answer questions about local attractions, and coordinate with housekeeping and other departments to ensure a smooth stay.

The ideal candidate has hospitality or customer service experience, strong communication skills, and comfort with hotel systems.