Front Desk & Guest Experience Agent

Texas Western Hospitality Group; Midland (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Western Hospitality Group seeks a front desk associate to greet guests, check them in/out, and coordinate with reservations. You will process payments, answer calls, and promote on-site services and local attractions.

Candidate should be able to handle guest requests, resolve issues, and arrange transportation when needed, while maintaining a professional image and hotel policies.

Qualifications

• Experience greeting and registering guests in a hospitality setting.
• Ability to handle guest requests and resolve issues professionally.
• Familiarity with hotel policies, checkout procedures, and payments.

Responsibilities

• Register guests and coordinate with reservations to maximize occupancy.
• Process payments and balance cashier reports daily.
• Answer and route calls, take messages, and provide wake-up calls.
• Promote hotel services and local attractions to guests.
• Arrange transportation for guests when needed.

Skills

Customer service

Upselling techniques

Cash handling

Phone etiquette

Education

High school diploma or equivalent

Tools

Reservation system

POS

Job description

Texas Western Hospitality Group seeks a front desk associate to greet guests, check them in/out, and coordinate with reservations. You will process payments, answer calls, and promote on-site services and local attractions.

Candidate should be able to handle guest requests, resolve issues, and arrange transportation when needed, while maintaining a professional image and hotel policies.