Guest Experience Lead – Front Desk & Reservations

Texas Western Hospitality Group; Grapevine (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

Texas Western Hospitality Group's Hilton Garden Inn DFW North Grapevine is seeking a friendly front desk associate. You will greet guests, register arrivals, handle payments, and coordinate check-ins and check-outs with courteous up-selling of room rates.

You will answer phones, assist with wake-up calls, provide information about local attractions, arrange transportation when needed, and ensure the lobby, common areas, and breakfast area stay clean.

Responsibilities

• Registers guests into the hotel and assists with check-ins/outs.
• Answers and routes calls; handles guest messages with accuracy.
• Promotes hotel services and local attractions to guests.
• Balances cash and processes payments according to policy.

Job description

Texas Western Hospitality Group's Hilton Garden Inn DFW North Grapevine is seeking a friendly front desk associate. You will greet guests, register arrivals, handle payments, and coordinate check-ins and check-outs with courteous up-selling of room rates.

You will answer phones, assist with wake-up calls, provide information about local attractions, arrange transportation when needed, and ensure the lobby, common areas, and breakfast area stay clean.