Guest Experience Specialist – Front Desk

Texas Western Hospitality Group; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Western Hospitality Group in Dallas is seeking a Front Desk Associate for a full-time on-site role at Homewood Suites Dallas Downtown. You will greet guests, handle check-ins and check-outs, and manage reservations while delivering courteous, efficient service.

The position emphasizes guest satisfaction, accurate cash handling, and proactive communication with guests and hotel staff. It requires professionalism, up-selling when appropriate, and a focus on daily operations to ensure a

Responsibilities

• Books guest reservations and coordinates with reservation center
• Registers guests and processes check-ins/check-outs, using up-selling techniques to maximize room rates
• Handles guest records with a high degree of integrity
• Answers and routes calls; takes guest messages with accuracy
• Assists with sales and marketing efforts as directed by the General Manager
• Provides wake-up calls and maintains breakfast area cleanliness
• Promotes hotel services and local attractions to guests
• Balances cash and processes payments according to policies

Job description

Texas Western Hospitality Group in Dallas is seeking a Front Desk Associate for a full-time on-site role at Homewood Suites Dallas Downtown. You will greet guests, handle check-ins and check-outs, and manage reservations while delivering courteous, efficient service.

The position emphasizes guest satisfaction, accurate cash handling, and proactive communication with guests and hotel staff. It requires professionalism, up-selling when appropriate, and a focus on daily operations to ensure a