Guest Experience Front Desk Specialist

Texas Western Management Partners; Midland (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Texas Western Management Partners in Midland, TX is seeking a courteous Front Desk Agent to welcome guests, check them in and out, and ensure a seamless arrival experience. You will upsell room options, answer questions about local attractions, handle payments, and coordinate transportation as needed while maintaining confidentiality and a professional image.

The role requires fast, accurate service with a friendly manner, a strong team spirit, and vigilance in safeguarding guest information

Responsibilities

• Greet, register, and assign rooms to guests.
• Handle guest inquiries and provide information about local attractions.
• Process payments and cash handling per policies.
• Upsell room options to maximize revenue.
• Arrange transportation for guests as needed.
• Answer calls promptly and route messages accurately.
• Maintain lobby and common areas clean.
• Prepare for group check-ins and VIP arrivals.

Job description

Texas Western Management Partners in Midland, TX is seeking a courteous Front Desk Agent to welcome guests, check them in and out, and ensure a seamless arrival experience. You will upsell room options, answer questions about local attractions, handle payments, and coordinate transportation as needed while maintaining confidentiality and a professional image.

The role requires fast, accurate service with a friendly manner, a strong team spirit, and vigilance in safeguarding guest information