Front Desk Concierge: Guest Experience & Hospitality

Highgate; Miami Beach (FL); On-site; USD 16,531 - 24,796; Part time

Job summary

Highgate in Miami Beach is seeking a Guest Service Agent to provide exceptional service to guests during check-in, throughout their stay, and at checkout. The role includes greeting guests, answering inquiries, and handling check-ins and check-outs. The ideal candidate will have prior customer service experience, a high school diploma, and strong communication skills. This position requires flexibility in hours and a friendly demeanor, ensuring guest satisfaction and adherence to hotel standards.

Qualifications

• High school diploma or equivalent required.
• Experience in a hotel or a related field preferred.
• Flexibility with long hours required.

Responsibilities

• Greet and welcome all guests at the Front Desk.
• Answer guest inquiries about hotel services.
• Handle check-ins and check-outs efficiently.

Skills

Customer service experience

Effective communication

Multitasking

Education

High School diploma or equivalent

College coursework in a related field

Tools

Front Desk computer system

Job description

Highgate in Miami Beach is seeking a Guest Service Agent to provide exceptional service to guests during check-in, throughout their stay, and at checkout. The role includes greeting guests, answering inquiries, and handling check-ins and check-outs. The ideal candidate will have prior customer service experience, a high school diploma, and strong communication skills. This position requires flexibility in hours and a friendly demeanor, ensuring guest satisfaction and adherence to hotel standards.