Front Office & Guest Experience Leader

Highgate

Miami Beach (FL)

On-site

USD 65,000 - 85,000

Full time

3 days ago

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Job summary

Highgate Hotels in Miami Beach seeks a Front Office Manager to oversee Guest Services, Concierge, and Uniformed Services, ensuring attentive, friendly, and efficient service while maximizing room revenue and occupancy. You will lead a team, hire and train staff, monitor daily house counts, review rate variance, and coordinate with Accounting on billing, credits, and service standards.

The role requires strong communication, long hours, and a professional demeanor in a luxury hospitality

Qualifications

Minimum 5 years progressive hotel experience or related field.
Supervisory experience required.
Strong customer service skills.
Proficient in Windows and Microsoft Office.
Willing to work long hours and maintain professional appearance.
Excellent verbal and written communication.
Ability to multitask and manage department priorities.
Attend required hotel meetings and trainings.

Responsibilities

Respond to guest requests, problems, and complaints promptly to ensure satisfaction.
Coach and supervise Guest Services staff per SOPs.
Carry a cell phone and manage interview/hiring procedures.
Review room revenue, occupancy, and status daily to maximize revenue.
Attend daily/monthly Rooms Merchandizing meetings and participate in MOD coverage.
Ensure proper cash handling and adherence to credit policies.