Front Desk Guest Experience Agent

Drury Hotels Company, LLC; Grand Rapids (MI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 annually

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Company‑matched 401(k)

Health, dental, vision insurance

Job summary

Drury Hotels Company, LLC is seeking a Guest Service Agent in Grand Rapids, MI. You will be the friendly face at the front desk, handling check-ins/outs, promoting programs, maintaining guest records, and assisting with breakfast and the 5:30 p.m. Kickback service.

Expect a welcoming, customer-focused environment with opportunities for growth. You will engage guests with a warm, professional demeanor, manage multiple tasks with accuracy, and use standard office machines and cash handling.

Qualifications

• Warm and friendly manner when interacting with guests and team members.
• Ability to handle multiple tasks with attention to detail.
• Familiarity with cash handling, making change, and office machines.
• Proficient English communication, both written and spoken.
• Willingness to work independently as scheduled.

Responsibilities

• Serve as the friendly face at the front desk for arriving and departing guests.
• Check guests in/out, promote programs, maintain records, and handle cash.
• Assist with breakfast and Kickback service, including setup and cleanup.
• Provide courteous, professional guest service and resolve issues promptly.

Skills

Customer service

Multitasking

Cash handling

Attention to detail

English communication

Tools

Cash register

Office machines

Job description

Drury Hotels Company, LLC is seeking a Guest Service Agent in Grand Rapids, MI. You will be the friendly face at the front desk, handling check-ins/outs, promoting programs, maintaining guest records, and assisting with breakfast and the 5:30 p.m. Kickback service.

Expect a welcoming, customer-focused environment with opportunities for growth. You will engage guests with a warm, professional demeanor, manage multiple tasks with accuracy, and use standard office machines and cash handling.