Guest Experience Agent - Front Desk & Hotel Perks

Drury Hotels Company, LLC; Terre Haute (IN); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Quarterly bonus

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Career development

Mentorship

401(k)

Job summary

Drury Hotels in Terre Haute, IN, is hiring for a front desk role. You will greet guests, check them in and out, handle reservations, and promote hotel programs with a courteous, professional demeanor.

You will also assist with breakfast service and evening Kickback, manage guest records, and resolve issues to ensure a positive guest experience. The position emphasizes integrity, hospitality, and teamwork at our property.

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction (written and verbal direction) in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, including checking guests in/out, promoting programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and Kickback service, including food prep, setup, guest service, and cleanup.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture.
• Ensure an exceptional guest experience by providing courteous, friendly guest service with a +1 Service attitude.

Skills

Customer service

Multitasking

English proficiency

Friendly communication

Tools

Cash handling

Job description

Drury Hotels in Terre Haute, IN, is hiring for a front desk role. You will greet guests, check them in and out, handle reservations, and promote hotel programs with a courteous, professional demeanor.

You will also assist with breakfast service and evening Kickback, manage guest records, and resolve issues to ensure a positive guest experience. The position emphasizes integrity, hospitality, and teamwork at our property.