Guest Service Agent

Drury Hotels Company; Grand Rapids (MI); Presencial; USD 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Quarterly bonus up to $3,200 annually

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Company‑matched 401(k)

Health, dental, vision insurance

Descripción de la vacante

Drury Hotels Company, LLC is seeking a Guest Service Agent in Grand Rapids, MI. You will be the friendly face at the front desk, handling check-ins/outs, promoting programs, maintaining guest records, and assisting with breakfast and the 5:30 p.m. Kickback service.

Expect a welcoming, customer-focused environment with opportunities for growth. You will engage guests with a warm, professional demeanor, manage multiple tasks with accuracy, and use standard office machines and cash handling.

Formación

• Warm and friendly manner when interacting with guests and team members.
• Ability to handle multiple tasks with attention to detail.
• Familiarity with cash handling, making change, and office machines.
• Proficient English communication, both written and spoken.
• Willingness to work independently as scheduled.

Responsabilidades

• Serve as the friendly face at the front desk for arriving and departing guests.
• Check guests in/out, promote programs, maintain records, and handle cash.
• Assist with breakfast and Kickback service, including setup and cleanup.
• Provide courteous, professional guest service and resolve issues promptly.

Conocimientos

Customer service

Multitasking

Cash handling

Attention to detail

English communication

Herramientas

Cash register

Office machines

Descripción del empleo

Guest Service Agent### Guest Service AgentApply: 5175 28th Street SE, Grand Rapids, MI 49512: Full time: Posted Today: R40717Property Location:Drury Inn & Suites - 5175 28th Street SE , Grand Rapids, Michigan 49512## ## **You belong at Drury Hotels.**Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.**WHAT YOU CAN EXPECT FROM US****So. Much. More.**Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.* *Incentives -*Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)* *Work-life-balance* – Flexible scheduling, paid time off, hotel discounts and free room nights* *Career growth -*Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year* *Health and well-being -*Medical, dental, vision, prescription, life, disability and Team Member Assistance Program* *Retirement -*Company-matched 401(k)* *Award-winning* - Ranked among Newsweek's America's Greatest Workplaces 2025**What you will do:****Serve as the happy, helpful face of our hotel to guests entering and departing our front door.**Ensure exceptional, positive experiences for our diverse team members and guests.* Assist guests in a friendly, efficient, courteous, and professional manner.* Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.* Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.* Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.* Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.**What we expect of you:****With your can-do spirit and unique personality, you will shine at Drury Hotels.**We seek friendly, highly organized communicators and multitaskers with these qualifications.* Warm and friendly manner in relating to and interacting with the public* Demonstrated attention to detail while handling multiple tasks simultaneously* Familiarity with handling money, making change, and using office machines in day-to-day activities* Ability to speak and receive direction (written and verbal direction) in English* Willingness and ability to work alone as scheduled# **Rise. Shine. Work Happy.**## ## Hiring Immediately!### You BelongAt Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.### About UsAt Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE