Hotel Operations Leader — Guest Experience & Team Growth

Drury Hotels; Grand Rapids (MI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Work-life balance (flex scheduling)

Career growth and internal promotions

Health benefits

Retirement plan (401(k) matching)

Award-winning workplace (Newsweek)

Quarterly bonuses

Semi-annual bonus

Job summary

Drury Hotels in Grand Rapids is seeking an operations leader to guide all hotel departments and deliver exceptional guest service. You will train and mentor teams, drive key metrics, and uphold quality with daily best practices.

The role emphasizes people leadership, guest satisfaction, and financial performance within a dynamic hospitality team. A bachelor's degree in hospitality or business and at least one year of supervisory experience are preferred.

Qualifications

• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of one-year supervisory experience with demonstrated leadership success.

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Train, develop, and coach team members to achieve success in their roles
• Deliver on key business metrics of quality, service, profitability, and team
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

Skills

Leadership

Education

Bachelor’s degree in hospitality or business

Job description

Drury Hotels in Grand Rapids is seeking an operations leader to guide all hotel departments and deliver exceptional guest service. You will train and mentor teams, drive key metrics, and uphold quality with daily best practices.

The role emphasizes people leadership, guest satisfaction, and financial performance within a dynamic hospitality team. A bachelor's degree in hospitality or business and at least one year of supervisory experience are preferred.