Hotel F&B Executive - Guest Experience Leader

Drury Hotels; Michigan; Presencial; USD 70 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hotel discounts

Bonuses available

Professional development

Resumo da oferta

Drury Hotels Grand Rapids is seeking an Assistant General Manager to lead daily hotel operations, with oversight of Food & Beverage, and to champion guest service excellence. You will develop teams, drive operational performance, and create memorable experiences for every guest in a top-performing property.

The role emphasizes leadership, mentorship, and accountability, with opportunities for career growth within a nationally recognized hospitality group.

Qualificações

• Minimum of one-year supervisory experience with demonstrated leadership success.
• Hotel or hospitality frontline experience is preferred.
• Demonstrated guest service focus and team collaboration.

Responsabilidades

• Provide expert leadership across all hotel departments to deliver exceptional guest service.
• Train, develop, and coach team members to achieve success in their roles.
• Drive key business metrics: quality, service, profitability, and team engagement.
• Model quality assurance practices and continually meet or exceed measures.

Conhecimentos

Leadership

Team development

Guest service

Operations oversight

Formação académica

Bachelor’s degree in hospitality, business, or related field

Descrição da oferta de emprego

Drury Hotels Grand Rapids is seeking an Assistant General Manager to lead daily hotel operations, with oversight of Food & Beverage, and to champion guest service excellence. You will develop teams, drive operational performance, and create memorable experiences for every guest in a top-performing property.

The role emphasizes leadership, mentorship, and accountability, with opportunities for career growth within a nationally recognized hospitality group.