Front Desk Guest Experience Specialist (Flexible Scheduling)

Drury Hotels Company, LLC; Horn Lake (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling & PTO

Hotel discounts & free room nights

Mentorship & cross-training

Comprehensive health benefits

Company-matched 401(k)

Job summary

Drury Hotels is seeking a friendly front desk Associate to welcome guests and ensure a smooth check-in and check-out experience. You will promote programs, manage guest records, and maintain a high level of service and hospitality.

You will support breakfast service and the 5:30 p.m. Kickback, possibly assisting with food prep, setup, and guest service. The role requires a positive, can-do attitude and strong organizational skills.

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction (written and verbal) in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, including checking guests in/out, promoting programs, maintaining records, cash handling, monitoring satisfaction, and problem resolution.
• Assist with breakfast and Kickback service, including food prep, setup, guest service, and cleanup.

Skills

Friendly communication

Attention to detail

Cash handling

English proficiency

Multitasking

Job description

Drury Hotels is seeking a friendly front desk Associate to welcome guests and ensure a smooth check-in and check-out experience. You will promote programs, manage guest records, and maintain a high level of service and hospitality.

You will support breakfast service and the 5:30 p.m. Kickback, possibly assisting with food prep, setup, and guest service. The role requires a positive, can-do attitude and strong organizational skills.