Front Desk Guest Experience Agent

Drury Hotels Company, LLC; Denver (CO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

Company matched 401(k)

Paid time off

Quarterly bonus up to $3,200

Job summary

Drury Hotels Company, LLC is seeking a friendly front desk associate in Centennial, CO. You will check guests in and out, manage reservations, handle payments, and promote hotel programs with a +1 Service attitude.

The role includes assisting with breakfast and Kickback service, delivering courteous guest experiences, and supporting a welcoming hotel environment. Competitive pay and benefits are offered.

Qualifications

• Friendly, helpful front desk presence and guest interaction.
• Attention to detail while handling multiple tasks.
• Strong English communication for guest interactions.
• Ability to handle money and operate front desk equipment.
• Promote hotel programs and maintain guest records.

Responsibilities

• Check guests in and out; manage reservations and records.
• Promote Drury programs; manage guest questions and issues.
• Assist with breakfast and evening Kickback service.
• Maintain high hospitality standards and resolve guest concerns.

Skills

Customer service

Cash handling

Multitasking

English proficiency

Front desk experience

Education

High school diploma

Job description

Drury Hotels Company, LLC is seeking a friendly front desk associate in Centennial, CO. You will check guests in and out, manage reservations, handle payments, and promote hotel programs with a +1 Service attitude.

The role includes assisting with breakfast and Kickback service, delivering courteous guest experiences, and supporting a welcoming hotel environment. Competitive pay and benefits are offered.