Guest Service Agent: Welcoming Front Desk Pro

SOUTHPARK HI LLC; Colonial Heights (VA); On-site; USD 23,000 - 25,000; Full time

Job summary

Shamin Hotels in Colonial Heights, VA is seeking a Guest Service Agent to check guests in and out, answer questions, and assist with reservations and local recommendations.

You will handle room assignments, process payments, issue keys, and collaborate with front desk and other departments to ensure a smooth guest experience. Prior front desk experience is preferred and a high school diploma is required.

Qualifications

• Front desk experience preferred.
• Strong prioritization and time management.
• Attention to detail and reliability.
• Reliable transportation required.
• High school diploma or GED required.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escorts guests or bell staff as needed.
• Transmits and receives messages via telephone, fax and switchboard.
• Answers inquiries about hotel services, registrations, and local activities.
• Keeps records of room availability and guest accounts.
• Computes charges and processes payments.
• May make reservations and arrange transportation or entertainment.

Skills

Front desk experience

Time management

Attention to detail

Reliable transportation

Customer service

Education

High school diploma or GED

Job description

Shamin Hotels in Colonial Heights, VA is seeking a Guest Service Agent to check guests in and out, answer questions, and assist with reservations and local recommendations.

You will handle room assignments, process payments, issue keys, and collaborate with front desk and other departments to ensure a smooth guest experience. Prior front desk experience is preferred and a high school diploma is required.