Guest Experience Ambassador - Front Desk (Flexible Shifts)

RIDGECREST HOSPITALITY LLC; Ridgecrest (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Paycom is seeking a Guest Service Representative to support front desk operations and ensure a memorable guest experience. You will greet guests, manage check-ins/outs, reservations, and payments, while coordinating with housekeeping and other departments.

Strong customer service and computer skills are essential. Prior hotel or customer service experience is helpful but not required. Flexible availability including weekends and holidays is a plus.

Qualifications

• Strong customer service and communication abilities.
• Comfortable using computers and hotel systems.
• Willingness to work flexible shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Coordinate with housekeeping and other departments.
• Maintain a clean, organized front desk area.
• Handle guest requests and escalate concerns when needed.

Skills

Customer service

Communication

Multitasking

Computer literacy

Tools

Hotel PMS system

Payments processing

Job description

Paycom is seeking a Guest Service Representative to support front desk operations and ensure a memorable guest experience. You will greet guests, manage check-ins/outs, reservations, and payments, while coordinating with housekeeping and other departments.

Strong customer service and computer skills are essential. Prior hotel or customer service experience is helpful but not required. Flexible availability including weekends and holidays is a plus.