Hotel Front Desk Reception

The Baronette Renaissance Detroit-Novi Hotel; Novi (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans insurance

Life insurance with Short Term andLong

401k with Company Match

Tuition assistance

Discounted room rates at Concord hotel

Training & development and career

Job summary

Renaissance Baronette Hotel in Novi, Michigan, is seeking a friendly Front Desk Reception team member. You’ll welcome guests, handle check-ins and check-outs, manage reservations, and respond to inquiries with care using our property management system.

This full-time role at Concord Hospitality offers competitive wages up to $20/hour, comprehensive benefits, and opportunities for training and advancement within the company.

Qualifications

• Experience in front desk hospitality or hotel reception.
• Ability to manage check-in/check-out and guest requests.
• Proficiency with property management systems (PMS).
• Excellent communication and problem-solving skills.

Responsibilities

• Handle check-in and check-out, room assignments, reservations, and guest requests at the front desk.
• Answer calls with professional etiquette; share accurate information and direct inquiries to the right team.
• Resolve service concerns through customer service problem-solving and clear client communication.
• Maintain accurate records and coordinate with hotel teams to support smooth guest services.
• Follow hotel emergency procedures; complete night audit duties when assigned.
• Provide welcoming hospitality and guest relations.

Skills

Customer service

Communication

Attention to detail

Phone etiquette

Tools

PMS (Property Management System)

Job description

Description

Renaissance Baronette Hotel, Novi Michigan

Full time, - up to $20/hr depending on eperience.

Front Desk Reception

Renaissance Hotels pairs business travel with unexpected opportunities to discover genuine local experiences. Our hotels help curious guests make their trips more memorable.

Job Summary

As a Hotel Front Desk Reception team member, you’ll welcome guests, manage arrivals and departures, and respond to questions with care. You’ll use property management systems to keep guest information and room details accurate. Your impact: Clear, thoughtful service helps guests feel welcomed and supported throughout their stay.

Responsibilities:

Handle check-in and check-out, room assignments, reservations, and guest requests at the front desk.

Answer calls with professional phone etiquette; share accurate information and direct inquiries to the right team.

Resolve service concerns through customer service problem-solving and clear client communication.

Maintain accurate records and coordinate with hotel teams to support smooth guest services.

Follow hotel emergency procedures; complete night audit duties when assigned.

Customer service, guest relations, phone communication, and a welcoming approach to hospitality.

Communication is key. Strong communication, attention to detail, and the ability to manage front desk tasks calmly.

Hotel desk experience with property management systems (PMS).

Provides for a safe work environment by following all safety and security procedures and rules.

All other tasks assigned administrative and reasonable job duties assigned.

Benefits (Full Time Associates only)

• Competitive wages

• Medical/Dental/Vision plans insurance

• Life insurance with Short Term and Long-Term disability options

• 401k with Company Match

• Tuition assistance

• Discounted room rates at Concord managed hotels

• Training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality