Front Desk Guest Experience Specialist

Crescent Hotels & Resorts; Flint (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Agent to welcome guests, register arrivals, and assist with checkout processes at our Michigan location. The role emphasizes delivering outstanding service, accurate billing, and information on local attractions.

The position supports up-selling efforts and requires effective communication, teamwork, and a guest-first attitude to ensure satisfaction and repeat visits.

Qualifications

• Excellent guest service and communication skills.
• Ability to handle payments and currency conversion.
• Familiarity with hotel services and local area.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and payments.
• Provide information about room categories, rates and local area.
• Upsell hotel services to maximize occupancy.
• Respond to inquiries and resolve guest issues.
• Relay messages to guests.
• Handle guest complaints and negotiate solutions.

Skills

Customer service

Communication

Team player

Upselling

Cash handling

Problem solving

Tools

POS system

Front desk software

Job description

Crescent Hotels & Resorts is seeking a Front Desk Agent to welcome guests, register arrivals, and assist with checkout processes at our Michigan location. The role emphasizes delivering outstanding service, accurate billing, and information on local attractions.

The position supports up-selling efforts and requires effective communication, teamwork, and a guest-first attitude to ensure satisfaction and repeat visits.