Front Desk & Global Engagement Assistant

Vcujobs; Richmond, Northern (VA, KY); Hybrid; USD 22,000 - 31,000; Part time

Job summary

VCU is seeking an Hourly Office Support Assistant within the Global Education Office (GEO) to be the first point of contact for students, visitors, faculty, and staff. You will manage front desk operations, respond to inquiries, and connect individuals with resources, while supporting senior leadership and office programs.

The role emphasizes a welcoming, inclusive environment and exceptional customer service in a multicultural campus setting.

Qualifications

• A high school diploma or GED and at least two years of experience in customer service, hospitality, administrative support, front-office operations, or a related field.
• A strong commitment to providing exceptional customer service in a professional, welcoming, and inclusive environment.
• The ability to communicate effectively and professionally with individuals from diverse backgrounds, cultures, and varying levels of English proficiency.
• Excellent interpersonal skills with a demonstrated ability to build positive relationships and respond to inquiries with courtesy, diplomacy, and sound judgment.
• Strong organizational and time management skills, with the ability to prioritize multiple tasks, maintain accuracy, and adapt to changing priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications and Google Workspace tools, including experience managing calendars, documents, spreadsheets, and shared communication platforms.
• Attention to detail and the ability to handle sensitive or confidential information with discretion and professionalism.
• Demonstrated ability to work in and foster an environment of respect, professionalism, and civility with faculty, staff, and students from a wide range of backgrounds and experiences, or a commitment to do so as a member of the VCU community.
• A collaborative approach to work and the ability to contribute positively as part of a team while also working independently when needed.

Responsibilities

• Reception & Visitor Engagement: welcome visitors and provide timely assistance.
• Communication & Inquiry Management: handle high-volume inquiries and direct to resources.
• Administrative & Executive Support: assist departmental leadership and office operations.
• Other Duties as Assigned: contribute to events and special projects.

Skills

Customer service

Front desk operations

Communication

Multicultural sensitivity

Time management

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Office

Google Workspace

Job description

VCU is seeking an Hourly Office Support Assistant within the Global Education Office (GEO) to be the first point of contact for students, visitors, faculty, and staff. You will manage front desk operations, respond to inquiries, and connect individuals with resources, while supporting senior leadership and office programs.

The role emphasizes a welcoming, inclusive environment and exceptional customer service in a multicultural campus setting.