Global Education Front Desk Associate (On-Site, 29 hrs)

Commonwealth of VA Careers; Richmond (VA); On-site; USD 22,000 - 31,000; Part time

Job summary

Virginia Commonwealth University in Richmond seeks an Hourly Office Support Assistant for the Global Education Office. The role centers on delivering welcoming, professional service to students, visitors, faculty, and staff in a diverse university setting.

The position involves front-desk duties, handling inquiries by phone and email, and providing administrative support to leadership, including the Executive Director of Operations and Communications.

Qualifications

• A high school diploma or GED and at least two years of experience in customer service, hospitality, administrative support, front-office operations, or a related field.
• A strong commitment to providing exceptional customer service in a professional, welcoming, and inclusive environment.
• The ability to communicate effectively and professionally with individuals from diverse backgrounds, cultures, and varying levels of English proficiency.
• Excellent interpersonal skills with a demonstrated ability to build positive relationships and respond to inquiries with courtesy, diplomacy, and sound judgment.
• Strong organizational and time management skills, with the ability to prioritize multiple tasks, maintain accuracy, and adapt to changing priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications and Google Workspace tools, including experience managing calendars, documents, spreadsheets, and shared communication platforms.
• Attention to detail and the ability to handle sensitive or confidential information with discretion and professionalism.
• Demonstrated ability to work in and foster an environment of respect, professionalism, and civility with faculty, staff, and students from a wide range of backgrounds and experiences, or a commitment to do so as a member of the VCU community.
• A collaborative approach to work and the ability to contribute positively as part of a team while also working independently when needed.

Responsibilities

• Reception & Visitor Engagement (40%) Serve as the welcoming face of the Global Education Office by creating positive first impressions and ensuring students, visitors, faculty, staff, and community members receive exceptional customer service and timely assistance.
• Communication & Inquiry Management (40%) Facilitate effective communication across the office by managing high-volume inquiries, maintaining communication channels, and connecting individuals with the appropriate resources and staff members.
• Administrative & Executive Support (15%) Provide organizational and administrative support to departmental leadership while contributing to the efficient operation of office programs, projects, and special initiatives.
• Other Duties as Assigned (5%) Contribute to special projects, office initiatives, events, and operational needs that support the mission of the Global Education Office and enhance the experience of students, visitors, and campus partners.

Job description

Virginia Commonwealth University in Richmond seeks an Hourly Office Support Assistant for the Global Education Office. The role centers on delivering welcoming, professional service to students, visitors, faculty, and staff in a diverse university setting.

The position involves front-desk duties, handling inquiries by phone and email, and providing administrative support to leadership, including the Executive Director of Operations and Communications.