Front Desk Experience Specialist

Best Western Plus; Richmond (VA); On-site; USD 28,000 - 32,000; Full time

Job summary

Best Western Plus in Richmond, Virginia is looking for a dedicated guest service representative. Responsibilities include registering guests, managing check-outs, and addressing guest concerns for a superior stay experience. The ideal candidate holds a high school diploma, has previous hotel experience, and demonstrates excellent communication skills. This position requires flexibility, including weekends and holidays. Join a team committed to delivering exceptional service and creating memorable guest experiences.

Qualifications

• Ability to communicate with public and hotel staff in a professional manner.
• Previous hotel-related experience preferred.
• Skilled in the use of front office equipment.

Responsibilities

• Registers arriving guests and assigns rooms.
• Processes guest check-outs and handles monetary transactions.
• Manages and resolves all guest complaints in a professional manner.

Skills

Communication skills

Customer care

Knowledge of local events

Flexibility

Education

High school diploma or equivalent

Tools

Front office equipment

Job description

Best Western Plus in Richmond, Virginia is looking for a dedicated guest service representative. Responsibilities include registering guests, managing check-outs, and addressing guest concerns for a superior stay experience. The ideal candidate holds a high school diploma, has previous hotel experience, and demonstrates excellent communication skills. This position requires flexibility, including weekends and holidays. Join a team committed to delivering exceptional service and creating memorable guest experiences.