Hotel Front Desk & Guest Services Associate

Sina18; Richmond (VA); On-site; USD 19,000 - 21,000; Full time

Job summary

Sina18 in Richmond, VA is seeking a hotel front desk associate to greet guests, check them in and out, handle reservations, and deliver high-quality service. You will manage guest payments, coordinate with housekeeping for VIP arrivals, and maintain accurate records in a fast-paced environment.

Responsibilities include registering guests, issuing room keys, making wake-up calls, and providing proactive guest assistance to ensure a secure and comfortable stay.

Qualifications

• High School diploma or GED preferred.
• Six months to one year related experience preferred.
• Excellent telephone and interpersonal skills.
• Ability to work in a fast-paced, high-energy environment.

Responsibilities

• Provide exceptional customer service to hotel guests.
• Perform QA requirements for department.
• Communicate status of groups to Manager.
• Coordinate with Housekeeping on VIP arrivals and room readiness.
• Register guests, assign rooms and issue keys.
• Take reservations and manage guest folio and payments.
• Assist with training and daily team duties.
• Maintain lobby and front desk area, logs and records.

Skills

Customer service

Telephone skills

Written communication

Teamwork

Time management

Education

High School diploma or GED

Tools

Multi-line telephone console

Computer

Fax machine

Copy machine

Job description

Sina18 in Richmond, VA is seeking a hotel front desk associate to greet guests, check them in and out, handle reservations, and deliver high-quality service. You will manage guest payments, coordinate with housekeeping for VIP arrivals, and maintain accurate records in a fast-paced environment.

Responsibilities include registering guests, issuing room keys, making wake-up calls, and providing proactive guest assistance to ensure a secure and comfortable stay.