Dynamic Concierge & Guest Experience Specialist

Planned Companies; Fairfax (VA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K with employer match

Job summary

Planned Companies’ Reston, VA location is seeking Front Desk Associates and Doormen to warmly welcome tenants, guests and vendors while maintaining a safe and presentable lobby. The role emphasizes personalized guest experiences, on-site service coordination, and on-call responsiveness.

Responsibilities include greeting visitors, arranging reservations, planning events, guiding guests to local attractions, handling mail and deliveries, and managing access control.

Qualifications

• 3+ years of customer service experience.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Customer service

Communication

Multitasking

Time management

Physical ability

Job description

Planned Companies’ Reston, VA location is seeking Front Desk Associates and Doormen to warmly welcome tenants, guests and vendors while maintaining a safe and presentable lobby. The role emphasizes personalized guest experiences, on-site service coordination, and on-call responsiveness.

Responsibilities include greeting visitors, arranging reservations, planning events, guiding guests to local attractions, handling mail and deliveries, and managing access control.