Full-Time Front Desk Concierge Mon-Fri 3pm-11pm

ACT Partners; Reston (VA); On-site; USD 36,000 - 60,000; Full time

Job summary

ACT Partners in Reston, VA is seeking a dynamic Front Desk Concierge to welcome visitors and support daily operations. You will greet guests, manage calls, and coordinate scheduling to set a positive tone.

The role requires strong organizational and communication skills, proficiency with MS Office and Google Workspace, and discretion with confidential information. Prior office experience and customer service mindset are highly valued.

Qualifications

• Proven front desk or office management experience.
• Excellent organizational and multitasking abilities.
• Strong communication and customer-service mindset.
• Proficient with MS Office, Google Workspace, and basic bookkeeping.

Responsibilities

• Greet visitors, clients, and staff warmly and promptly.
• Manage multi-line phone systems professionally and directing calls.
• Handle all front desk duties including scheduling appointments, visitor logs, and correspondence.
• Maintain office organization through filing, data entry, and proofreading for accuracy.
• Support calendar management, appointment scheduling, and basic bookkeeping tasks.
• Utilize Microsoft Office Suite and Google Workspace for daily administrative tasks.
• Provide excellent customer support with courteous phone etiquette.

Skills

Front desk experience

Customer service

Organizational skills

Multitasking

Communication skills

Bilingual abilities

Phone etiquette

Data entry

Basic bookkeeping

Tools

Microsoft Office Suite

Google Workspace

QuickBooks

Job description

We are seeking a dynamic and personable Front Desk Concierge to serve as the welcoming face of our organization. This vital role involves managing front desk operations with enthusiasm, professionalism, and efficiency. As the first point of contact for visitors, clients, and staff, you will create a positive and organized environment that reflects our commitment to excellent customer service. Your energy and organizational skills will ensure smooth daily operations while providing exceptional support to all who walk through our doors.

Responsibilities

• Greet visitors, clients, and staff warmly, ensuring they feel welcomed and attended to promptly.
• Manage multi-line phone systems with professionalism, directing calls accurately and courteously.
• Handle all front desk duties including scheduling appointments, maintaining visitor logs, and managing incoming correspondence.
• Maintain office organization through filing, data entry, and document proofreading to ensure accuracy and efficiency.
• Support office management tasks such as calendar management, appointment scheduling, and basic bookkeeping using QuickBooks or similar tools.
• Utilize computer skills including Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace for daily administrative tasks.
• Provide excellent customer support by addressing inquiries promptly and professionally while maintaining high standards of phone etiquette.

Qualifications

• Proven experience in front desk or office management roles with strong clerical and administrative skills.
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment.
• Proficiency in computer literacy including Microsoft Office Suite, Google Workspace, data entry, and basic bookkeeping software like QuickBooks.
• Strong communication skills; bilingual abilities are a plus to serve diverse client needs.
• Demonstrated experience with multi-line phone systems and professional phone etiquette.
• Ability to handle confidential information discreetly while maintaining accuracy in proofreading and data management.
• Prior office experience combined with customer service background is highly desirable.

Ability to Commute

Work Location:

Join us as a Front Desk Concierge and be the friendly face that sets the tone for a positive experience every day! Your enthusiasm, organizational prowess, and dedication will help foster a welcoming environment where everyone feels valued and supported.