Front Desk Concierge - Hospitality with Purpose

Sunrise Senior Living; Arlington, Northern (VA, KY); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Sunrise Senior Living is seeking a Front Desk Concierge to welcome residents, families, and visitors with warmth, while supporting a busy front desk and Bistro area. You will answer calls, route messages, and assist with move‑in preparations and marketing materials.

The role emphasizes strong customer service, organization, and confidentiality. Proficiency in Microsoft Office and basic computer systems is expected, with a collaborative, fast-paced team environment.

Qualifications

• High School Diploma/GED required.
• Strong customer service and communication skills.
• Organized with excellent time management and follow‑through.
• Comfortable multitasking in a fast‑paced environment.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families warmly.
• Answer and route calls; take accurate messages.
• Provide community overviews and support the Sales team.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Time management

Multitasking

Confidentiality

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Sunrise Senior Living is seeking a Front Desk Concierge to welcome residents, families, and visitors with warmth, while supporting a busy front desk and Bistro area. You will answer calls, route messages, and assist with move‑in preparations and marketing materials.

The role emphasizes strong customer service, organization, and confidentiality. Proficiency in Microsoft Office and basic computer systems is expected, with a collaborative, fast-paced team environment.