Weekend Front Desk Concierge | Guest Services & Admin

ACT Partners; Reston (VA); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Life insurance

Referral program

Vision insurance

Job summary

ACT Partners in Reston, VA is seeking a Front Desk Concierge to greet residents, guests, vendors, and staff with a professional presence. You will manage calls, maintain logs, and assist with access control during weekend shifts. The role demands strong communication and organization.

The position emphasizes customer service, hospitality, and reliability, with required experience at a front desk or concierge. Proficiency with property management systems and office software is beneficial.

Qualifications

• 2+ years in customer service, hospitality, concierge, or front desk work.
• Strong communication and interpersonal skills.
• Intermediate to advanced computer skills and ability to learn property management systems.
• Experience in residential, hospitality, property management, or concierge services is highly desirable.

Responsibilities

• Greet residents, guests, vendors, and staff in a professional and welcoming manner.
• Answer and manage phone calls professionally while directing inquiries appropriately.
• Maintain visitor logs and assist with guest and vendor access.
• Monitor front desk activity and maintain a professional presence throughout the shift.
• Assist with package receiving, logging, and distribution as required.
• Complete data entry and maintain accurate front desk records.
• Utilize property management systems, email, and other web-based platforms throughout the shift.
• Respond to resident and guest inquiries promptly and professionally.
• Communicate incidents, concerns, and important information to management.
• Maintain a clean, organized, and professional front desk area.
• Follow all property procedures, security protocols, and company policies.

Skills

Customer service

Front desk

Hospitality

Communication

Tools

Property management systems

Office software

Job description

ACT Partners in Reston, VA is seeking a Front Desk Concierge to greet residents, guests, vendors, and staff with a professional presence. You will manage calls, maintain logs, and assist with access control during weekend shifts. The role demands strong communication and organization.

The position emphasizes customer service, hospitality, and reliability, with required experience at a front desk or concierge. Proficiency with property management systems and office software is beneficial.