Weekend Front Desk Concierge - Evening Shift

ACT Partners; Arlington (VA); On-site; USD 23,000 - 26,000; Full time

Job summary

ACT Partners is seeking a professional Front Desk Concierge to greet residents, guests, vendors, and staff, delivering a warm, professional welcome and handling daily front desk duties. The role emphasizes timely communication, secure access control, and accurate records within a residential property setting.

The position requires at least 2 years of customer service or front desk experience, strong interpersonal skills, and proficiency with computer-based systems.

Qualifications

• At least 2 years of customer service, hospitality, concierge, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Intermediate to advanced computer skills.
• Ability to learn and operate property management and web-based systems.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain professional in a fast-paced environment.
• Dependable and punctual with the ability to consistently work the scheduled overnight shift.
• Ability to handle confidential or sensitive information professionally.
• Prior experience in residential, hospitality, property management, or concierge services is highly desirable.

Responsibilities

• Greet residents, guests, vendors, and staff in a professional and welcoming manner.
• Answer and manage phone calls professionally while directing inquiries appropriately.
• Maintain visitor logs and assist with guest and vendor access.
• Monitor front desk activity and maintain a professional presence throughout the shift.
• Assist with package receiving, logging, and distribution as required.
• Complete data entry and maintain accurate front desk records.
• Utilize property management systems, email, and other web-based platforms throughout the shift.
• Respond to resident and guest inquiries promptly and professionally.
• Communicate incidents, concerns, and important information to management.
• Maintain a clean, organized, and professional front desk area.
• Follow all property procedures, security protocols, and company policies.

Skills

Communication

Interpersonal skills

Computer skills

Organization

Multitasking

Attention to detail

Punctuality

Confidential information handling

Hospitality/Concierge experience

Job description

ACT Partners is seeking a professional Front Desk Concierge to greet residents, guests, vendors, and staff, delivering a warm, professional welcome and handling daily front desk duties. The role emphasizes timely communication, secure access control, and accurate records within a residential property setting.

The position requires at least 2 years of customer service or front desk experience, strong interpersonal skills, and proficiency with computer-based systems.