Front Desk & Experience Services Coordinator

CBRE; Landover (MD); On-site; USD 50,000 - 56,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator to deliver world-class service to employees and guests in a designated building. You will greet visitors, issue passes, answer calls, and coordinate events and services.

This role requires 3–4 years in front desk or hospitality, flexible schedules, strong communication, and ability to move about the facility. Proficiency with Google Docs and Slack is expected.

Qualifications

• 3–4 years of front desk, concierge, customer service or hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions and memos, and pose clarifying questions.
• Comfortable meeting and engaging with new people with a warm demeanor.
• Strong attention to detail and excellent verbal and written skills.
• Ability to stand/walk for extended periods and lift up to 40 lbs.
• Google Docs and Slack experience; Jira helpful but not required.

Responsibilities

• First point of contact for visitors; greet, issue passes and follow security protocols.
• Answer calls professionally; create presentations and speak to groups.
• Arrange recreational, dining, and business activities for requestors.
• Coordinate workplace services: mail, office supplies, onboarding; manage maintenance work orders.
• Acknowledge inquiries and provide professional solutions.
• Organize and manage on-site events, including space setup and teardown.
• Follow security and emergency procedures; notify appropriate parties.
• Coordinate with vendors supplying services to the workplace.
• Explain detailed information within the team and follow manager directions.
• Apply procedures to solve straightforward problems with limited discretion.

Skills

Front desk

Customer service

Hospitality

Communication

Mobility

Attention to detail

Team collaboration

Education

HS Diploma or GED

Tools

Google Docs

Slack

Jira

Job description

CBRE is seeking a Workplace Experience Coordinator to deliver world-class service to employees and guests in a designated building. You will greet visitors, issue passes, answer calls, and coordinate events and services.

This role requires 3–4 years in front desk or hospitality, flexible schedules, strong communication, and ability to move about the facility. Proficiency with Google Docs and Slack is expected.