Front Office & Guest Services Manager

Highgate Hotels L.P.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Highgate Hotels L.P. seeks a Front Office Manager to oversee Guest Services, Concierge and Uniformed Services/Transportation, ensuring attentive, friendly, and efficient service throughout the guest stay while maximizing room revenue and occupancy.

You will lead daily operations, coach staff, and coordinate with Housekeeping, Reservations and Accounting to maintain Highgate Hotel SOPs and guest satisfaction.

Qualifications

• At least 5 years of progressive experience in a hotel or related field, or a 2-year college degree with 3+ years of experience, or a 4-year degree with 1+ year.
• Supervisory experience is required.
• Strong customer service skills and effective communication are essential.

Responsibilities

• Respond to guests' requests, problems, complaints and accidents at the Front Desk in an attentive, courteous manner and follow up for satisfaction.
• Coach, counsel and discipline Guest Services staff per SOPs and maintain morale.
• Maximize room revenue and occupancy by monitoring status, rate variance and daily house counts.
• Prepare staff schedules and assist with payroll on a timely basis.
• Ensure all Service Standards are signed off and collaborate with housekeeping, reservations and accounting.

Skills

Customer service excellence

Communication skills

Multitasking

Education

2-year college degree

4-year college degree

Tools

Windows

Microsoft Office

Job description

Highgate Hotels L.P. seeks a Front Office Manager to oversee Guest Services, Concierge and Uniformed Services/Transportation, ensuring attentive, friendly, and efficient service throughout the guest stay while maximizing room revenue and occupancy.

You will lead daily operations, coach staff, and coordinate with Housekeeping, Reservations and Accounting to maintain Highgate Hotel SOPs and guest satisfaction.