Front Office Lead - Guest Services & Check-In

Highgate; Miami (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Job summary

Highgate Hotels in Miami is seeking a Front Office Supervisor to lead guest services at the lobby desk and ensure outstanding service. You will supervise front desk staff, manage check-ins/checkouts, and coordinate with the rest of the team to maximize occupancy and guest satisfaction.

The role requires strong communication, multitasking, and a friendly demeanor, with an emphasis on accurate cashiering and knowledge of promotions.

Qualifications

• College coursework in related field is helpful.
• High School diploma or equivalent is required.
• Computer experience is required; customer service experience preferred.

Responsibilities

• Greet guests at the Front Desk in line with Highgate standards.
• Maintain operation of the PBX console and uphold hotel standards.
• Answer guest inquiries about services, facilities, and hours of operation.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Balance and prepare closing shift paperwork and reports.
• Be familiar with rates, packages and promotions as listed in the Red Book.
• Assist guests with safe deposit boxes and other requests.

Skills

Customer service

Communication skills

Multitasking

Flexibility

Team supervision

Conflict resolution

Attention to detail

Education

High School diploma

College coursework related field

Tools

PBX console

Front Desk computer system

Computer experience

Job description

Highgate Hotels in Miami is seeking a Front Office Supervisor to lead guest services at the lobby desk and ensure outstanding service. You will supervise front desk staff, manage check-ins/checkouts, and coordinate with the rest of the team to maximize occupancy and guest satisfaction.

The role requires strong communication, multitasking, and a friendly demeanor, with an emphasis on accurate cashiering and knowledge of promotions.