Front Desk & Customer Support (Temp-to-Hire, San Juan)

AppleOne Employment Services; San Juan (PR); Sur place; USD 14 000 - 19 000; Plein temps

Résumé du poste

AppleOne Employment Services in San Juan, PR is seeking a Receptionist who will be the first point of contact for customers by phone and in person. This temp-to-hire role emphasizes customer service, professionalism, and reliable service in a team-oriented environment.

The position requires prior call center experience, strong verbal communication, and the ability to use CRM tools like Salesforce and CruiseDesk to support administrative workflows.

Qualifications

• Previous call center experience is required.
• Strong verbal communication and customer service skills.
• Ability to ask analytical questions, listen carefully, and identify customer needs.
• Comfortable using customer service systems, CRM tools, or similar platforms.
• Professional phone etiquette and a service-focused attitude.

Responsabilités

• Manage the reception area, telephone switchboard, and in-person customer interactions in a professional and courteous manner.
• Provide accurate information, answer customer inquiries, and ensure prompt customer service.
• Assess customer needs by asking detailed questions and directing requests to the appropriate department.
• Prequalify prospective customers for specific services and determine whether a case needs to be created.
• Use Salesforce and CruiseDesk platforms to support customer service and administrative workflows.
• Assist with special Accounting tasks and general administrative support as needed.

Connaissances

Call center experience

Customer service

Verbal communication

CRM systems

Phone etiquette

Outils

Salesforce

CruiseDesk

Description du poste

AppleOne Employment Services in San Juan, PR is seeking a Receptionist who will be the first point of contact for customers by phone and in person. This temp-to-hire role emphasizes customer service, professionalism, and reliable service in a team-oriented environment.

The position requires prior call center experience, strong verbal communication, and the ability to use CRM tools like Salesforce and CruiseDesk to support administrative workflows.