Receptionist

AppleOne Employment Services; San Juan (PR); On-site; USD 14,000 - 19,000; Full time

Job summary

AppleOne Employment Services in San Juan, PR is seeking a Receptionist who will be the first point of contact for customers by phone and in person. This temp-to-hire role emphasizes customer service, professionalism, and reliable service in a team-oriented environment.

The position requires prior call center experience, strong verbal communication, and the ability to use CRM tools like Salesforce and CruiseDesk to support administrative workflows.

Qualifications

• Previous call center experience is required.
• Strong verbal communication and customer service skills.
• Ability to ask analytical questions, listen carefully, and identify customer needs.
• Comfortable using customer service systems, CRM tools, or similar platforms.
• Professional phone etiquette and a service-focused attitude.

Responsibilities

• Manage the reception area, telephone switchboard, and in-person customer interactions in a professional and courteous manner.
• Provide accurate information, answer customer inquiries, and ensure prompt customer service.
• Assess customer needs by asking detailed questions and directing requests to the appropriate department.
• Prequalify prospective customers for specific services and determine whether a case needs to be created.
• Use Salesforce and CruiseDesk platforms to support customer service and administrative workflows.
• Assist with special Accounting tasks and general administrative support as needed.

Skills

Call center experience

Customer service

Verbal communication

CRM systems

Phone etiquette

Tools

Salesforce

CruiseDesk

Job description

Job Summary

We are seeking a Receptionist for a temp-to-hire opportunity in San Juan, PR. This role is ideal for a customer-focused professional with call center experience who enjoys working with people, answering questions, and helping customers connect with the right services. As a Receptionist and Customer Service Advisor, you will be the first point of contact for customers by phone and in person. This position offers a steady schedule, hands-on administrative experience, and the opportunity to contribute to a supportive, team-oriented environment where clear communication, professionalism, and reliable service are valued.

Key Responsibilities

• Manage the reception area, telephone switchboard, and in-person customer interactions in a professional and courteous manner.
• Provide accurate information, answer customer inquiries, and ensure prompt customer service.
• Assess customer needs by asking detailed questions and directing requests to the appropriate department.
• Prequalify prospective customers for specific services and determine whether a case needs to be created.
• Use Salesforce and CruiseDesk platforms to support customer service and administrative workflows.
• Assist with special Accounting tasks and general administrative support as needed.

Compensation and Benefits

• Pay: $12.00 per hour.
• Job Type: Temp-to-Hire.
• Schedule: Monday through Saturday, 9:00 AM to 5:30 PM.
• Days Off: Sunday and one additional day during the week.
• Location: San Juan, PR.

Required Qualifications and Skills

• Previous call center experience is required.
• Strong verbal communication and customer service skills.
• Ability to ask analytical questions, listen carefully, and identify customer needs.
• Comfortable using customer service systems, CRM tools, or similar platforms.
• Professional phone etiquette and a positive, service-focused attitude.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.