Front Desk & Customer Experience Specialist

Learning Resources Ltd; Vernon Hills (IL); On-site; USD 29,000 - 30,000; Full time

Job summary

Learning Resources in Vernon Hills, IL is seeking a Front Desk/Customer Service Associate to be the welcoming face of our team. This in-office role supports visitors, handles mail, answers product questions, and assists with order and inventory tasks to maintain smooth daily operations.

The ideal candidate has a high school diploma, 1–3 years of customer service experience, and proficiency with Windows and MS Office. This position offers hourly pay and a comprehensive benefits package.

Qualifications

• High School Diploma required.
• 1-3 years of customer service or call center experience.
• Basic proficiency in Microsoft Windows and Microsoft Office.
• Clear and professional communication skills; strong attention to detail.
• Ability to manage multiple tasks.
• Dependable follow-through and teamwork.

Responsibilities

• Serve as the primary front desk, greeting visitors and directing them appropriately.
• Receive, sort, and distribute incoming mail and packages daily.
• Address customer inquiries via phone and email about orders and products.
• Assist with feedback, concerns, and issue resolution with the customer service team.
• Maintain up-to-date knowledge of products, policies, and procedures.
• Support escalations, order support, and follow-ups as needed.
• Identify opportunities for process improvements to enhance efficiency.
• Aim to meet or exceed monthly performance indicators.

Skills

Front desk experience

Customer service

Communication skills

Attention to detail

Multitasking

Problem-solving

Education

High School Diploma

Tools

Microsoft Windows

Microsoft Office

Job description

Learning Resources in Vernon Hills, IL is seeking a Front Desk/Customer Service Associate to be the welcoming face of our team. This in-office role supports visitors, handles mail, answers product questions, and assists with order and inventory tasks to maintain smooth daily operations.

The ideal candidate has a high school diploma, 1–3 years of customer service experience, and proficiency with Windows and MS Office. This position offers hourly pay and a comprehensive benefits package.