Front Desk & Customer Experience Pro - PTO

Peoria Production Shop Inc.; Peoria (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

PTO

403B - retirement plan

Long Term Disability

Hospital Indemnity

Legal

Accident Insurance

Critical Illness

Employer paid Life Insurance

Employer paid Short Term Disability

Bonus Opportunities

Job summary

Peoria Production Shop Inc. is seeking a friendly Front Desk Receptionist to be the first point of contact for customers in our Peoria office. You will greet visitors, answer inquiries, assist with bookings or transactions, and support daily operations.

The ideal candidate has excellent communication, strong organizational and multitasking skills, and familiarity with basic office software. You will collaborate with other departments, handle administrative tasks, monitor orders and returns, and

Qualifications

• Previous experience in customer service or a front desk role is required.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Experience with basic office software such as Excel and MS Office.
• Positive attitude and a team player.
• Flexible hours including evenings or weekends if required.

Responsibilities

• Greet customers and visitors in a professional and friendly manner.
• Answer inquiries via phone, email, or in person with accurate information.
• Maintain a clean, organized, and welcoming front desk area.
• Assist customers with issues and requests, ensuring satisfaction.
• Collaborate with other departments to ensure smooth service delivery.
• Handle administrative tasks such as filing and data entry.
• Monitor and respond to customer feedback and assist with projects.
• Process customer orders and coordinate with shipping promptly.
• Monitor inventory levels for clients and notify when reorders are needed.
• Assist with PPS systems entries and return processing.
• Perform handwriting letters to clients as needed.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Multitasking

Office software

Team player

Flexible hours

Education

High school diploma or equivalent

Tools

Excel

MS Office

Job description

Peoria Production Shop Inc. is seeking a friendly Front Desk Receptionist to be the first point of contact for customers in our Peoria office. You will greet visitors, answer inquiries, assist with bookings or transactions, and support daily operations.

The ideal candidate has excellent communication, strong organizational and multitasking skills, and familiarity with basic office software. You will collaborate with other departments, handle administrative tasks, monitor orders and returns, and