Front Desk/Customer Service Associate

Learning Resources; Vernon Hills (IL); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

401k matching

Profit sharing bonus

Job summary

Learning Resources in Vernon Hills, IL, is seeking a Front Desk/Customer Service Associate to serve as a key ambassador of the company’s brand. This role involves creating a welcoming experience for guests and handling customer inquiries effectively.

The ideal candidate will have 1–3 years of customer service experience, along with a High School Diploma. This position requires onsite work five days a week, offering a pay rate of $21.00 to $22.00 hourly.

Qualifications

• 1–3 years of customer service or call center experience.
• Basic proficiency in Microsoft Windows and Microsoft Office.
• Clear and professional communication skills.

Responsibilities

• Serve as the primary front desk, creating a welcoming experience.
• Address customer inquiries via phone and email.
• Maintain up-to-date knowledge of company products and policies.

Skills

Customer service experience

Communication skills

Attention to detail

Problem-solving skills

Microsoft Office proficiency

Education

High School Diploma

Job description

Front Desk/Customer Service Associate

Regular Full-Time

Learning Resources, Vernon Hills, IL, US

Salary Range

$21.00 To $22.00 Hourly

About Learning Resources

We are Learning Resources®, and learning is where we play. Voted one of the Chicago Tribune’s Top Workplaces, we’re a growing, family‑owned company known for our award‑winning educational toys, including top sellers Pretend & Play® Calculator Cash Register, Farmer’s Market Color Sorting Set and multiple Toy of the Year winners! We even help pets learn and grow through our pet brand Brightkins®.

Team & Position Description

The Front Desk Customer Service Representative serves as a key ambassador of the company’s brand, providing a welcoming, organized, and highly responsive experience for guests, employees, and customers. The role requires the ability to handle front desk operations, customer service inquiries, and inventory management while maintaining a high standard of professionalism and customer satisfaction. By ensuring smooth daily operations and addressing customer needs with precision, the person in this role becomes a vital component of operational efficiency and customer experience excellence. This is an office role, required to be onsite five days per week.

What you’ll do day to day

• Serve as the primary front desk, creating a professional and welcoming experience for all visitors through effective greeting, check‑in, and direction.
• Receive, sort, and distribute incoming mail and packages daily, ensuring timely delivery to appropriate individuals or departments.
• Address customer inquiries via phone and email, providing clear, accurate, and timely support related to orders, products, troubleshooting, and general requests.
• Actively assist customers with feedback, concerns, and issue resolution, partnering with the customer service team to deliver consistent and high‑quality experience.
• Maintain up‑to‑date knowledge of company products, policies, systems, and procedures to support a wide range of customer scenarios.
• Assist with escalations, order support, and follow‑ups as needed, demonstrating flexibility in supporting team priorities.
• Seek out opportunities for process improvements that enhance efficiency and overall customer experience.
• Meet or exceed monthly key performance indicators, demonstrating commitment to operational excellence and customer satisfaction.

What we’re looking for (Key Performance Objectives)

• Front Desk Experience: Take ownership of front desk operations within 30 days, ensuring a consistent, organized, and professional experience for all visitors and employees.
• Customer Responsiveness: Meet response time expectations by 45 days and independently resolve routine inquiries by 90 days.
• Knowledge & Systems: Demonstrate working knowledge of products, policies, and systems within 90 days.
• Call Coverage: Reliably support call queue coverage by 30 days and manage assigned volume independently by 90 days.

Requirements/Ideal Attributes

• High School Diploma required
• 1–3 years of customer service or call center experience
• Basic proficiency in Microsoft Windows and Microsoft Office
• Clear and professional communication skills
• Strong attention to detail
• Ability to manage multiple tasks
• Problem‑solving mindset and willingness to learnDependable follow‑through and teamwork

Physical Demands

• Primarily seated, with occasional standing
• Frequent computer and phone use
• No travel required

We are a drug‑free workplace and an EEO employer.

Compensation Details

Compensation Range: $21.00 – $22.00 per hour – Actual compensation may vary due to other factors such as: years of experience, skill set and location. Total compensation includes profit sharing bonus potential, 401k matching, and a variety of other benefits (details can be found here).