Front Desk & Guest Experience Specialist

RR Donnelley; Chicago (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Disability insurance

Tuition assistance

Job summary

RR Donnelley in Chicago is seeking a Receptionist to be the front-of-house specialist, delivering professional, welcoming service to employees, clients, and visitors. You will manage phone, email, and in-person interactions with a focus on high-quality support in a corporate financial services environment.

Responsibilities include front desk coverage, visitor check-in, conference room coordination, and administrative assistance.

Qualifications

• High school diploma or equivalent required.
• 1+ years of reception, office administration, or hospitality experience within a corporate environment; financial services experience preferred.
• Strong customer service, communication, and interpersonal skills, with a professional demeanor.
• Highly organized and detail-oriented, with the ability to manage multiple priorities while maintaining professionalism and composure.
• Proficient in Microsoft Office and workplace technology tools.

Responsibilities

• Reception Management & Guest Experience: Maintain front desk coverage as the primary reception specialist and first point of contact for employees, clients, and visitors.
• Manage visitor check-in, badge issuance, access procedures, inquiries, and special requests via phone, email, and in-person interactions, delivering proactive and personalized service.
• Coordinate conference suite reservations and meeting logistics, ensuring reception and meeting spaces remain client-ready at all times.
• Administrative & Workplace Support: Prioritize daily reception activities, manage competing requests, and provide administrative support for operational needs and special projects.
• Troubleshoot routine workplace or equipment issues, escalating as appropriate, while adhering to company and client policies and using resources responsibly.
• Collaboration, Communication, & Service Excellence: Partner with onsite teams, clients, and vendors to deliver seamless service, effectively communicate and elevate issues as needed, and foster a collaborative, team-oriented environment.

Skills

Customer service

Communication

Microsoft Office

Reception experience

Education

High school diploma

Tools

Phone system

Job description

RR Donnelley in Chicago is seeking a Receptionist to be the front-of-house specialist, delivering professional, welcoming service to employees, clients, and visitors. You will manage phone, email, and in-person interactions with a focus on high-quality support in a corporate financial services environment.

Responsibilities include front desk coverage, visitor check-in, conference room coordination, and administrative assistance.