Front Desk/Customer Service Associate

Learning Resources Ltd; Vernon Hills (IL); On-site; USD 29,000 - 30,000; Full time

Job summary

Learning Resources in Vernon Hills, IL is seeking a Front Desk/Customer Service Associate to be the welcoming face of our team. This in-office role supports visitors, handles mail, answers product questions, and assists with order and inventory tasks to maintain smooth daily operations.

The ideal candidate has a high school diploma, 1–3 years of customer service experience, and proficiency with Windows and MS Office. This position offers hourly pay and a comprehensive benefits package.

Qualifications

• High School Diploma required.
• 1-3 years of customer service or call center experience.
• Basic proficiency in Microsoft Windows and Microsoft Office.
• Clear and professional communication skills; strong attention to detail.
• Ability to manage multiple tasks.
• Dependable follow-through and teamwork.

Responsibilities

• Serve as the primary front desk, greeting visitors and directing them appropriately.
• Receive, sort, and distribute incoming mail and packages daily.
• Address customer inquiries via phone and email about orders and products.
• Assist with feedback, concerns, and issue resolution with the customer service team.
• Maintain up-to-date knowledge of products, policies, and procedures.
• Support escalations, order support, and follow-ups as needed.
• Identify opportunities for process improvements to enhance efficiency.
• Aim to meet or exceed monthly performance indicators.

Skills

Front desk experience

Customer service

Communication skills

Attention to detail

Multitasking

Problem-solving

Education

High School Diploma

Tools

Microsoft Windows

Microsoft Office

Job description

Front Desk/Customer Service Associate

Regular Full-Time Learning Resources, Vernon Hills, IL, US

30+ days ago Requisition ID: 1965

Salary Range: $21.00 To $22.00 Hourly

About Learning Resources:

We are Learning Resources®, and learning is where we play. Voted one of the Chicago Tribune's Top Workplaces, we're a growing, family-owned company known for our award-winning educational toys, including top sellers Pretend & Play® Calculator Cash Register, Farmer's Market Color Sorting Set and multiple Toy of the Year winners! We even help pets learn and grow through our pet brand Brightkins®. If you're curious, collaborative, and a kid at heart, you'll feel right at home here. Join us in shaping the future of learning with our award-winning team!

Team & Position Description:

The Front Desk Customer Service Representative serves as a key ambassador of the company’s brand, providing a welcoming, organized, and highly responsive experience for guests, employees, and customers. The role requires the ability to handle front desk operations, customer service inquiries, and inventory management while maintaining a high standard of professionalism and customer satisfaction. By ensuring smooth daily operations and addressing customer needs with precision, the person in this role becomes a vital component of operational efficiency and customer experience excellence. This is an in-office role, required to be onsite five days per week.

What you'll do day to day:

• Serve as the primary front desk, creating a professional and welcoming experience for all visitors through effective greeting, check-in, and direction.
• Receive, sort, and distribute incoming mail and packages daily, ensuring timely delivery to appropriate individuals or departments.
• Address customer inquiries via phone and email, providing clear, accurate, and timely support related to orders, products, troubleshooting, and general requests.
• Actively assist customers with feedback, concerns, and issue resolution, partnering with the customer service team to deliver consistent and high-quality experience.
• Maintain up-to-date knowledge of company products, policies, systems, and procedures to support a wide range of customer scenarios.
• Assist with escalations, order support, and follow-ups as needed, demonstrating flexibility in supporting team priorities.
• Seeking out opportunities for process improvements that enhance efficiency and overall customer experience.
• Meet or exceed monthly key performance indicators, demonstrating commitment to operational excellence and customer satisfaction.

What we're looking for (Key Performance Objectives):

• Front Desk Experience: Take ownership of front desk operations within 30 days, ensuring a consistent, organized, and professional experience for all visitors and employees.
• Customer Responsiveness: Meet response time expectations by 45 days and independently resolve routine inquiries by 90 days.
• Knowledge & Systems: Demonstrate working knowledge of products, policies, and systems within 90 days.
• Call Coverage: Reliably support call queue coverage by 30 days and manage assigned volume independently by 90 days.

Requirements/Ideal Attributes:

• High School Diploma required
• 1-3 years of customer service or call center experience
• Basic proficiency in Microsoft Windows and Microsoft Office
• Clear and professional communication skillsStrong attention to detail
• Ability to manage multiple tasks
• Problem-solving mindset and willingness to learn
• Dependable follow-through and teamwork

Physical Demands:

• Primarily seated, with occasional standing
• Frequent computer and phone use

We are a drug-free workplace and an EEO employer.

Please note: This role will be filled by our internal recruitment team, so no assistance is needed from any outside staffing agency at this time.

Compensation Range: $21.00 - $22.00 per hour - Actual compensation may vary due to other factors such as: years of experience, skill set and location. Total compensation includes profit sharing bonus potential, 401k matching, and a variety of other benefits (details can be found here).