Front Desk Associate

brobstongroup.com - Jobboard; Shrewsbury (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Front Desk Associate in Shrewsbury, NJ. This role is the primary point of contact for customers and visitors, managing the reception and phone operations while supporting sales with administrative tasks.

The ideal candidate should have retail or customer service experience, excellent communication skills, and proficiency with computer systems. Join us to enhance the customer experience and maintain a welcoming store environment.

Qualifications

• 1-2 years of retail or customer service experience preferred.
• Excellent verbal communication and interpersonal skills.
• Proficiency with basic computer systems and point-of-sale or scheduling tools.

Responsibilities

• Greet and welcome customers and visitors at the front desk.
• Answer and route incoming calls, schedule appointments, and handle inquiries.
• Coordinate with sales associates to support customer needs.
• Maintain front desk appearance and perform light administrative duties.

Skills

Verbal communication

Interpersonal skills

Basic computer proficiency

Tools

Point-of-sale systems

Scheduling tools

Job description

Summary

The Front Desk Associate is the primary point of contact for customers and visitors, managing the store reception and phone operations while supporting the sales floor with administrative tasks. This role ensures a welcoming environment, coordinates appointments and inquiries, and assists with basic store operations to enhance the customer experience.

Responsibilities

• Greet and welcome customers and visitors, managing the front desk and reception area.
• Answer and route incoming calls, schedule appointments, and handle general inquiries.
• Coordinate with sales associates and management to support customer needs and store operations.
• Maintain front desk appearance, manage mail and deliveries, and perform light administrative duties.

Requirements

• 1-2 years of retail or customer service experience preferred.
• Excellent verbal communication and interpersonal skills.
• Proficiency with basic computer systems and point‑of‑sale or scheduling tools.
• Ability to stand for extended periods and handle routine physical tasks.