Front Desk Associate - University Village

brobstongroup.com - Jobboard; Seattle (WA); On-site; USD 35,000 - 45,000; Full time

Job summary

brobstongroup.com - Jobboard is looking for a Front Desk Associate in Seattle, WA. As the first point of contact for customers, you will greet guests and manage inquiries while ensuring a smooth operation at the store's front desk.

Ideal candidates should have 2+ years of retail or customer service experience, excellent verbal communication skills, and the ability to multitask effectively in a bustling environment. A high school diploma or equivalent is required.

Qualifications

• Minimum of 2 years' experience in retail or customer service.
• Strong communication skills and ability to multitask.
• Reliability and professional demeanor are essential.

Responsibilities

• Greet customers and assist them as they enter the store.
• Manage phone calls and appointment scheduling.
• Direct customers to appropriate staff and coordinate services.
• Maintain professional front desk organization.

Skills

Verbal communication

Phone etiquette

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

Summary

The Front Desk Associate is the welcoming first point of contact for customers at the store. This role handles incoming customer inquiries, greets guests, and supports day‑to‑day front‑of‑store operations to ensure a positive shopping experience. The associate works closely with sales staff and management to direct customers and facilitate appointments or services.

Responsibilities

• Greet and welcome customers as they enter the store and provide initial assistance.
• Answer and route incoming phone calls and manage appointment scheduling.
• Assist customers with basic inquiries, direct them to appropriate sales associates, and coordinate in‑store services.
• Maintain an organized and professional front desk area, including handling lost and found items.

Requirements

• 2+ years of retail or customer service experience preferred.
• Strong verbal communication and phone etiquette skills.
• Ability to multitask in a fast‑paced retail environment and provide excellent customer service.
• High school diploma or equivalent; reliable attendance and professional demeanor.