Front Desk & Appointment Coordinator

Amplifon; Saint George (UT); On-site; USD 23,000 - 28,000; Part time

Job summary

Miracle-Ear in Utah is seeking a Front Desk Associate to be the first point of contact for customers, handling in-person and phone inquiries with outstanding service. The role involves appointment scheduling, payments, and basic hearing care information, with opportunities to grow into a full-time position by early 2027.

The position emphasizes a positive, sales-minded approach, office organization, and collaboration with Hearing Care Professionals in a dynamic clinic setting.

Qualifications

• High school diploma required.
• Administrative/front office or patient care coordination background.
• Experience in a direct customer support role.
• Comfortable handling inbound and outbound calling.
• Appointment scheduling and strong phone etiquette.
• Sales-minded and takes initiative.
• Adaptable and detail oriented with an outgoing demeanor.
• Computer literacy and ability to document records.

Responsibilities

• Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.
• Scheduling, screening, and confirming new appointments through inbound and outbound calling.
• Provide customer resolution to any concerns or questions.
• Communicate all relevant customer information to the Hearing Care Professional.
• Collect and record customer payments.
• Maintain the customer database by updating office records.
• Inform the customer about hearing care accessory options.
• Handle walk-ins and after-care for existing customers.
• Help run office promotions by participating in any marketing and social media initiatives.
• Support hearing aid maintenance, cleaning and repairs.

Skills

Customer service

Phone etiquette

Scheduling

Administrative experience

Computer literacy

Education

High school diploma

Tools

Microsoft Office

Job description

Miracle-Ear in Utah is seeking a Front Desk Associate to be the first point of contact for customers, handling in-person and phone inquiries with outstanding service. The role involves appointment scheduling, payments, and basic hearing care information, with opportunities to grow into a full-time position by early 2027.

The position emphasizes a positive, sales-minded approach, office organization, and collaboration with Hearing Care Professionals in a dynamic clinic setting.