Front Desk & Customer Care Specialist

Ashley Furniture Industries, LLC; O’Fallon (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Extended health benefits

Employee discount 10%–30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time Off

Job summary

Ashley Furniture Industries, LLC is seeking a Customer Service Representative to be the front-line ambassador for our Missouri stores. You will deliver exceptional customer service across in-person, phone, and email interactions while supporting store operations.

Responsibilities include processing sales orders, managing customer accounts, handling cash procedures, and assisting with audits and reporting. A friendly, team-oriented attitude is essential.

Qualifications

• Minimum 1 year of customer service, office, or administrative experience.
• Ability to work flexible hours, including weekends and holidays; store opening/closing rotations.
• Legally authorized to work in the US.
• Knowledgeable Microsoft Office Suite and system transactions.

Responsibilities

• Greet customers in a warm, professional manner representing Ashley's brand image.
• Process sales orders accurately and obtain necessary approvals before finalizing.
• Manage customer accounts and credit applications; assist with financing arrangements.
• Follow cash handling procedures and reconcile transactions under supervision.
• Address customer inquiries professionally, escalating complex issues as needed.
• Assist management with audits, inventory processes, and compliance checks.
• Maintain accurate records and routine sales/office reports.
• Collaborate with sales, merchandising, and store staff to ensure smooth operations.
• Utilize POS systems and retail software to perform duties efficiently.
• Complete any additional tasks assigned by management.

Skills

Customer service

Communication

Organization

Teamwork

Education

High school diploma or equivalent

Tools

POS systems

Retail management software

Microsoft Office Suite

Job description

Ashley Furniture Industries, LLC is seeking a Customer Service Representative to be the front-line ambassador for our Missouri stores. You will deliver exceptional customer service across in-person, phone, and email interactions while supporting store operations.

Responsibilities include processing sales orders, managing customer accounts, handling cash procedures, and assisting with audits and reporting. A friendly, team-oriented attitude is essential.